If you are a resident of Purbeck (particularly if you are on the Corfe Castle or Worth Matravers telephone exchanges, though the problems may be more widespread) and are experiencing problems with your broadband connection (mainly fluctuating and inconsistent download speed at random times of the day and night, recently made worse by severe packet loss during afternoons and early evenings), and you wouldn’t mind your name being included in a complaint/report to the BT Chairman’s office, please get in touch either via email to firstname.lastname@example.org or the contact form.
Our ISP, Fast.co.uk, is willing to log a complaint/report with the BT Chairman’s office on our behalf on the issues we’ve been having with our broadband connections in the last seven months (we have supplied lots of evidence and hundreds of speed tests etc. in that time). But to give the complaint/report more weight, they would like to hear from other Purbeck residents who are having similar problems. The more residents who come forward and put their names to the complaint/report the more likely it is that BT will take it seriously. As things stand we have reached an impasse: our ISP can’t do anything more because BT Wholesale refuse to acknowledge that there is an underlying problem with broadband performance/speeds in some areas of Purbeck.
So, if you are as fed up as us with the quality of your broadband connection and want to help us try to do something to improve it, please get in touch. The more the merrier, as it were. A little community action and we might get this sorted before Christmas!