BT Major Service Outage

BT declared a Major Service Outage (MSO) for the Corfe Castle and Worth Matravers exchanges at 17:58 GMT on the 11th March (by this time many local households’ broadband connections had been unusable for a day or more because of very slow speed). Most households’ connections were down completely until BT issued the all-clear about seven hours later at 01:05 GMT on the 12th March. More details are available here.

A few minutes after the MSO was cleared our internet connection’s speed/throughput was a consistent 6.5 Mbps. Since then throughput has deteriorated and become inconsistent (as I type it is yo-yoing between 2.5 and 6 Mbps), which suggests that the underlying fault remains. (We have been informed by our ISP that the Planned Engineering Works (PEW) with reference number PW124654, issued yesterday, have yet to be completed.)

We experienced the same pattern – Major Service Outage, followed by high, consistent speed, followed by a gradual decline in the quality and speed of our connection – after the last BT MSO on the 21st February.

David has been informed by several other residents of Corfe Castle that they are still experiencing slow internet speeds, or have no connection at all.

We will publish more information when it becomes available.