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There is currently a problem with broadband that is affecting users in the Isle of Purbeck. WORTH MATRAVERS & CORFE CASTLE MUX 101 : DEGRADED SERVICEIncident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.Area Codes: 01929Cleared: 09/07/2012 17:00 (estimated) Lasted…

There was a blip in the night (00.30am — 02.30am approx) where some users had no broadband (this appears to be nation wide). My ISP confirmed BT Wholesale had an outage over night and several other ISPs (internet service providers) have also reported customers with no service. If you were…

We are hearing from more and more users who are experiencing very slow Broadband, particularly users who connect to the Corfe Castle exchange — we have had reports from PlusNet, Mad as a Fish and Virgin users in Church Knowle, Kimmeridge and Harmans Cross — they’re at least 2+ miles…

The Swanage Exchange was upgraded earlier this year and now supports 21CN WBC. This means broadband users should get much faster download and upload speeds. Some users might get close to 24Mbps, but most will probably see double their existing speed. What is “21CN”?21CN (21st Century Network) is a Next Generation Network…

A lot of people (possibly everybody) in the Purbeck Area are experiencing wild fluctuations in broadband speed again. To be fair, broadband speed results are never the same from one test to the next, but over the last three to four weeks my speeds have varied from a good 6…

Tiscali customers are facing a second day of frustration as their phone lines are moved/migrated to TalkTalk. Purbeck Broadband has heard from a number of customers who have no phone or broadband service. When speaking to customer support, they are told disruptions could last 24 hours, the same answer was…

Last nights Broadband outage that affected (some?) users in the Isle of Purbeck, appears to have been caused by planed engineering work in Reading by BT. The outage lasted around two hours and appears to have come back on at 1.50am (approx.). Speeds seem normal, although there has been some…

On Monday (4th October 2010), BT announced Race to Infinity, a competition allowing members of the public and businesses the chance to vote for superfast fibre broadband to be installed at their exchange. What is the Race to Infinity? The Race to Infinity is a nationwide competition run by BT…

We have put together a quick list of things to try if you are having problems with your Broadband. Link: Things to try if you have Broadband Problems. The list is by no means complete, so we will add more tips and advice soon.

If you are a resident of Purbeck (particularly if you are on the Corfe Castle or Worth Matravers telephone exchanges, though the problems may be more widespread) and are experiencing problems with your broadband connection (mainly fluctuating and inconsistent download speed at random times of the day and night, recently made…